Information

At United Living Services, our mission is to empower individuals with developmental disabilities to live fulfilling, independent, and meaningful lives. We provide compassionate, person-centered support that promotes dignity, choice, inclusion, and community engagement. Explore how we can support you or your loved one.

Frequently asked questions

We understand you might have questions about our services and how we can best support individuals with developmental disabilities. We've compiled a list of commonly asked questions and their answers to provide you with clear and helpful information. If you don't find what you're looking for, please don't hesitate to contact us directly.

What services does United Living Services provide?
We provide personalized support that helps individuals with developmental disabilities live safely, independently, and confidently.

Who is eligible to receive DODD services?
Anyone eligible through Ohio DODD with approved waiver services may qualify.

How do I get started with services?
Contact us, and we’ll work with your SSA to create a personalized support plan.

Can I choose my own Direct Support Professional (DSP)?
Yes! We strive to match individuals with DSPs who best fit their personality and needs.

What makes United Living Services different from other providers?
We provide compassionate, person-centered care that promotes independence, dignity, and meaningful community involvement.

What types of activities do you help with?
We assist with personal care, transportation, meal prep, household tasks, appointments, and community activities.

Are your staff trained and background checked?
Yes. All staff complete required training, background checks, and ongoing education.

Do you provide transportation?
Transportation is available only when it’s an approved part of the individual’s services.

Can services be customized to my loved one’s needs?
Absolutely. Every support plan is personalized to each individual’s goals, needs, and preferences.

How do you keep families informed about their loved one’s care?
We communicate regularly with families and support teams to ensure quality care and keep everyone informed.

Do you provide 24/7 care for everyone?
Services are provided based on the individual’s approved waiver and authorized hours, not necessarily 24/7 for all.

Can you do anything the client asks?
Services must follow the individual’s ISP (Individual Service Plan) and DODD regulations to ensure proper care.

Is transportation always included?
Transportation is available only when it’s an approved part of the individual’s services, ensuring it meets specific needs.

Will my DSP do all of my household chores?
DSPs assist and encourage independence rather than replacing the individual’s abilities whenever possible, promoting self-sufficiency.

Is choosing a provider permanent?
Individuals have the right to choose or change providers if their needs or preferences change, ensuring flexibility and choice.

Your questions, our clear answers

We aim to provide transparency and peace of mind. If you have further questions or need more detailed information, please reach out to us. We are here to help you navigate our services and ensure the best support for your loved ones.